Refund Policy

Effective for visitors in Australia. Last updated: 6 August 2026.

No paid products

Best Online CA is a free social casino website. We do not sell game credits, VIP packages, or real-money wagering services. Because we do not charge for demos, there are ordinarily no payments to refund.

Accidental charges

If you believe a charge related to our brand appeared on your statement, contact us immediately at hello@best-onlineca.com or +61 2 8310 4472 with the date, amount, and payment reference. We will investigate with our providers and help resolve mistaken or unauthorised transactions connected to our domain.

Third-party services

Playable demos are hosted by external studios. Those studios do not collect payment through our pages. Any purchase made on an unrelated website is outside this policy.

Promotional merchandise

If we ever offer optional physical merchandise or paid support donations, refund terms for those items will be stated at checkout. Until such offers exist, this section remains informational.

Response times

We aim to acknowledge refund-related enquiries from Australian residents within two business days. Investigations involving banks or processors may take longer.

Goodwill gestures

Because demos are free, we rarely issue monetary refunds. If a technical fault on our pages caused a documented paid add-on in a future store feature, we will outline a clear refund path at that time. Until paid products exist, any goodwill action is discretionary and confirmed in writing by email.

Chargeback cooperation

We cooperate with Australian banks and card schemes when investigating disputed transactions that reference our legal name or domain. Providing screenshots, timestamps, and device details speeds review. False claims may be challenged.

Contact

Refund desk: Best Online CA Pty Ltd, 42 Bridge Street, Sydney NSW 2000, Australia. Email hello@best-onlineca.com. Phone +61 2 8310 4472. Please include “Refund enquiry” in the subject line so the message reaches the right inbox quickly.